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Helping Navigate the Path to Patient Access

Bringing the right tissue restoration solution to a clinician is only part of the journey. Navigating reimbursement, coverage requirements, documentation, and payer policies can be complex.

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Distributor resources from Day 1 pre-support through Day 30+ post support

That’s why EmeraNova provides reimbursement support designed to help clinicians and partners navigate that complexity with greater confidence. Our experienced team combines internal expertise, trusted external resources, technology, and education to help support appropriate patient access while working within applicable payer policies and requirements.

Reimbursement Support That Goes Beyond a Help Desk

Our reimbursement team serves as an extension of the clinicians and partners we support—providing practical resources and responsive guidance throughout the reimbursement journey.

Support includes:

Benefits and insurance verification
Coding, coverage, and reimbursement education
Documentation and submission support
Denial and appeals support
Product-specific reimbursement resources
Provider and distributor education
Access to reimbursement technology and online tools
Ongoing guidance as payer policies evolve

Because Innovation Only Matters When Patients Can Access It

A promising technology can meet a clinical need and still face challenges reaching the patient it was designed to help.

We work across the reimbursement landscape to help clinicians and partners understand requirements, access resources, and navigate the pathway from product selection to patient care.

It’s another way EmeraNova supports its partners and helps ensure patients have access to the best possible care.

Experienced Support. Real People.

Our reimbursement professionals bring decades of combined industry experience and provide nationwide support across multiple U.S. time zones.

They work alongside clinicians and partners to help navigate the evolving reimbursement landscape with responsiveness, accuracy, and practical guidance.

Shannon SturchProduct Reimbursement SupervisorLeads both the reimbursement and insurance verification teams, overseeing operations and strategic initiatives to ensure process efficiency and compliance.
Shannon SmithProduct Reimbursement SpecialistBrings extensive experience in appeals and payer negotiations, providing critical support for claim resolution and provider education.
Marcus HowardProduct Reimbursement SpecialistSpecializes in coding accuracy, billing compliance, and payer correspondence, ensuring timely and accurate reimbursement.

Have a reimbursement question?

Connect with the EmeraNova Reimbursement Team.